FAQ

  • Our in-home physical therapy model is for anyone who prefers the comfort, privacy, and flexibility of receiving therapy at home or location of choice.

    Physical therapy can benefit a range of individuals, from those recovering from surgeries or injuries to those aiming to improve mobility or reduce pain. If you’re experiencing physical discomfort, restricted movement, or seeking preventive care, a consultation with us can help determine if physical therapy is right for you.

  • You can contact us on our contact page. You can also email Info@RefreshPhysicalTherapy.com, or call/text (650) 275-2923. We will answer your questions and discuss your needs. At that time, we will schedule your initial evaluation appointment.

  • Not at first. California is a Direct Access state for physical therapy, which means patients are allowed to seek evaluation and treatment from a licensed physical therapist without a prescription or referral from a physician. You can see a licensed physical therapist for 45 days or 12 visits (whichever comes first). You can continue receiving physical therapy after that point, however, you will need a referral from your provider. If you plan on seeking reimbursement from insurance, your insurance provider may require a physician’s referral. 

    If at any time during your care, your physical therapist has concerns about your progress, they will let you know and will communicate with your medical provider.

  • No, however we are happy to provide a detailed receipt that allows you to apply your payment to flexible spending accounts or toward an out-of-network deductible.

    We have chosen this model of care because we believe it allows for a higher standard of care unrestricted by insurance requirements.

  • Intake forms will be sent to you via email through our secure patient portal at Simple Practice prior to your first visit.

    Another great way to prepare is to bring questions so we can discuss them in person.

  • Your initial evaluation is a time when we gather pertinent information. We will have a conversation to learn more about what brings you to physical therapy. We will perform a full examination including measurements of your range of motion, strength, flexibility, joint mobility, movement quality, and more. We will develop a plan together that is realistic and sustainable. Education is key and that is why we will sit down to explain your results, teach relevant anatomy, and answer questions. You will have exercises to get started on too.

    You should leave with a clear understanding of the root cause of your issue and the overall plan for your recovery.

  • Your initial consult, as well as all follow-up sessions, are a full 60 minutes. You will be one-on-one with a doctor of physical therapy specialized in treating you for the full duration of your visit.

  • The number of sessions required will depend on the severity of your condition and how long you’ve been dealing with it.  A typical course of orthopedic physical therapy lasts about 5-8 sessions, coming 1x/week for treatment. Some patients may require less therapy and some may require more.  After your initial evaluation, you and your therapist will discuss a treatment plan which will include frequency and the anticipated number of visits.

  • Wear clothing that you can move freely in and that allows your therapist to access the injured area. Gym clothing is usually best.